International Shipping & Delivery
We ship to the United Kingdom and the Republic of Ireland. International orders are very important to us, if your country is not listed in the shipping destination list please feel free to email us (info@sonaz.co.uk) and we will be happy to help you out.
Delivery shall be charged in accordance with destination chosen and price thereafter displayed which said price may be amended (after you place an order) but only to reflect a change in cost. Deliveries for specific days cannot be guaranteed. We will endeavour to deliver the Products to you within 2-5 working days of your account order within the Island of Ireland. However, products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. If delivery is delayed for more than 14 days, you have the right to contact us and refuse to accept the Products. In these circumstances, we will refund any money paid by you for those products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those Products. At the time of delivery you will be required to validly sign-off on the delivery of the Products, after which time the Products become your sole responsibility. Proof of Delivery of Products shall be good evidence of delivery of the specific Products as requested by you and no question shall be raised as to delivery of individual items therein. Risk in respect of goods transfers to you, the buyer, upon execution of deliverydocket. You are responsible for providing correct address telephone number and postal code. Sonaz cannot accept responsibility for late or non-delivery if recipient address and telephone details are insufficient or incorrect. Any shortfall of which you become aware must be notified to Sonaz within 24 hours of receipt of the goods. Claims for non-delivery must be made within 14 days of dispatch of Products. For International products, Sonaz cannot be responsible if local customs authorities wish to confiscate any product or any particular item contained in a package, or charge any duty. If an item is temporarily out of stock, we will notify you of the delay and dispatch as soon as it arrives. All items are subject to availability.
Shipping Restrictions
Any order placed on our website, Sonaz, that exceeds £250 will require the same billing and shipping address – no alternate shipping addresses will be allowed. We reserve the right to refuse shipment to any person or location we deem as questionable or believe to be fraudulent.
Customs
All orders placed on our website are insured and have a track and trace number, and usually take 14 business days to arrive to most locations. Orders that are held by customs may increase this estimated time, also please note that this is beyond our control. Please note: Shipping costs are not landed costs. Customers are responsible for all duties, taxes or fees levied by their country or the carrier on their behalf to get the package through customs.
Cancellations & Returns
If you are not satisfied with your Product please note we can only refund or exchange a product if we receive it back to our warehouse within 7 days of receipt. Returned Product must be in its original packaging and in resalable condition. Delivery charges will only be refunded when a Product is faulty, damaged or incorrect. Any changes or cancellation in respect of any order must be notified in writing to the company within two days of placing the order.
Please ensure Product is returned in original packaging and resalable condition, as no refund or exchange will be authorised unless these conditions are met.
Where a Product is faulty, it must be sent back to us in its original packaging. As soon as we receive the return, the Product will be sent to the supplier for inspection. If necessary we will get a replacement Product sent out without a delay, provided that the same product is available in stock.
Claims
When you purchase online, you have a statutory right to return a Product (other than perishable produce) up to 7 days after your order has been delivered (cooling off period). We can change or cancel an order up to the point of dispatched. If the order has been dispatched, you can return the product to us and we will organise a refund (excluding delivery cost). Any breakages or damages must be reported within 24 hours of accepting the delivery.